Terms of Service

Authorization

You authorize Wasatch Equipment Repair LLC to inspect, diagnose, reasonably disassemble, repair the work you specifically approve, and test your equipment. We will not perform additional billable repairs that exceed the estimate you approved without getting your authorization first. If we find an unsafe condition, we may stop work and contact you rather than automatically performing repairs you have not approved. Your authorization may be given in person or electronically, including through our website, email, text message, or another written or electronic method.

Estimates & diagnostic fees

Estimates are based on the information and conditions known at the time we prepare them. Hidden damage or additional problems can change an estimate, and any additional work needs your approval before we do it. Diagnostic, inspection, disassembly, and reasonable reassembly charges remain payable even if you decide not to move forward with the recommended repair, as long as those charges were disclosed to you or authorized. Estimates and expected completion dates are our best judgment, not guarantees.

Parts & parts pricing

Prices we quote for parts are Wasatch Equipment Repair LLC's retail selling prices. Those selling prices may include our costs for sourcing, procurement, handling, and warranty support, and our selling price may differ from what we actually paid and from prices available at other retailers. Unless you specifically request and we quote OEM-only parts, you authorize us to use new OEM parts or comparable-quality aftermarket parts. We will get your authorization before using used or reconditioned parts unless you have already approved that. Special-order parts may require a deposit and may not be refundable once ordered.

Customer-supplied parts

Wasatch Equipment Repair LLC may decline to install parts you supply. If we do agree to use them, we do not warranty the supplied part itself, and to the extent permitted by law we are not responsible for failures or extra labor caused by parts you supplied that turn out to be defective, incorrect, incompatible, or of poor quality. Our workmanship warranty covers our labor only to the extent a problem is actually caused by our workmanship.

Pre-existing conditions & diagnostic risk

Used equipment may contain parts that are worn, damaged, corroded, seized, stripped, modified, previously repaired, or otherwise already compromised, and diagnosis or disassembly can reveal problems that were not visible beforehand. Except to the extent caused by Wasatch Equipment Repair LLC's negligence or by other liability that cannot legally be excluded, Wasatch Equipment Repair LLC is not responsible for pre-existing damage, or for a failure that happens because an already compromised part could not withstand reasonable diagnosis, disassembly, or testing.

Scope of repair

A repair covers only the specific problem we diagnosed and you authorized. Fixing one issue does not mean other components or systems are free of defects, and additional problems can become apparent after the original repair is complete. We do not guarantee that older equipment will be restored to like-new condition unless we specifically agree to that in writing.

Payment

Payment is due upon completion unless we agree otherwise in writing. You agree to pay all authorized repair, diagnostic, parts, tax, transportation, storage, and other disclosed charges. To the extent permitted by Utah law, Wasatch Equipment Repair LLC may keep possession of your equipment until the amounts legally due are paid.

Late payment & collection

A balance not paid within 7 days of its due date is past due. Past-due balances may be sent to collections and pursued through legal action to recover what is owed. To the fullest extent permitted by Utah law, you agree to pay the reasonable costs of collection on a past-due balance, including court costs and attorney fees.

Pickup, storage & abandoned equipment

Please pick up your equipment within 30 days of notice that the work is complete. A storage fee of $10.00 per day may apply after 30 days. Equipment left more than 30 days after we notify you it is ready is considered abandoned, and to the fullest extent permitted by Utah law, Wasatch Equipment Repair LLC may sell, keep, or dispose of it to recover unpaid repair, storage, and related charges. Any lien, sale, disposal, notice, or collection process we use will comply with applicable Utah law.

Warranty

Wasatch Equipment Repair LLC warrants its workmanship for 30 days from the date of repair. This warranty applies only to the workmanship we performed. Parts are covered only by the applicable manufacturer or supplier warranty, if any. The warranty does not cover unrelated failures, normal wear, abuse, misuse, neglect, improper maintenance, contaminated or stale fuel, improper fuel or lubricants, water or environmental damage, unauthorized modifications, customer-supplied parts, or later work performed by another person or business. To use the warranty, please give Wasatch Equipment Repair LLC a reasonable opportunity to inspect the claimed problem. Nothing in these Terms disclaims any warranty or consumer right that cannot legally be disclaimed.

Testing, fuel & fluids

When reasonably necessary to diagnose or verify a repair, you authorize Wasatch Equipment Repair LLC to start, operate, move, and test your equipment; to drain, add, or replace fuel, oil, coolant, hydraulic fluid, or other service fluids; and to reasonably dispose of removed fluids and materials in connection with the service. We will not use your equipment more than is reasonably necessary for the work.

Safety & right to refuse service

Wasatch Equipment Repair LLC may refuse or stop work that we reasonably believe is unsafe, unlawful, outside our capabilities, or otherwise inappropriate for us to perform. We will let you know when a repair appears economically unreasonable or when additional authorization is needed. We may also decline requests to bypass or remove safety systems where doing so would be unlawful or unreasonably dangerous.

Drop-off & your equipment

You drop your equipment off at our shop and pick it up when the work is done. Please remove any personal items and let us know about any known issues, modifications, or hazards before you leave it with us. Equipment left with us stays at your risk except where a loss is caused by our negligence, and we ask that you pick it up promptly once we let you know it is ready (see pickup, storage, and abandoned equipment above). Nothing here limits our responsibility for our own negligence.

Pickup, delivery & transportation

If you request pickup or delivery service, you authorize Wasatch Equipment Repair LLC to reasonably load, secure, transport, move, and unload your equipment. Any transportation charges will be disclosed to you or authorized. Nothing here limits our responsibility for damage caused by our own negligence.

Your ownership & responsibilities

You represent that you own the equipment or have authority from the owner to authorize this service. You agree to provide accurate contact and equipment information, disclose any known unusual hazards or dangerous modifications, remove your personal property before service, and maintain the equipment appropriately after the repair. Wasatch Equipment Repair LLC is not responsible for personal items left with the equipment.

Communications & electronic authorization

You agree that Wasatch Equipment Repair LLC may contact you about estimates, repair authorization, repair status, pickup, invoices, and other service-related matters by phone, text message, or email using the contact information you provide. Approvals you give electronically may be recorded as your authorization for the related work. (This does not sign you up for promotional or marketing messages.)

Photos & documentation

Wasatch Equipment Repair LLC may take photographs of your equipment to document its condition at intake, to help with diagnosis, and to keep repair and warranty records. This does not grant any right to use your photos for marketing or social media; any marketing use is a separate, optional permission.

Limitation of liability

To the fullest extent permitted by applicable law, Wasatch Equipment Repair LLC is not liable for indirect, incidental, consequential, or special damages, including loss of use, lost profits, or business interruption. Any limitation of our liability applies only to the extent Utah law allows, and nothing in these Terms limits or excludes liability that cannot legally be limited or excluded, including liability for our negligence, gross negligence, or intentional misconduct where the law does not permit it to be waived.

Delays & events outside our control

Wasatch Equipment Repair LLC is not responsible for reasonable delays caused by circumstances outside our control, such as parts availability, supplier delays, weather, manufacturer backorders, delays in your authorization, or other circumstances reasonably beyond our control. We will make reasonable efforts to keep you informed.

Applicable law

These Terms are governed by the laws of the State of Utah.